All online purchases are final and non-refundable.
Customers can cancel custom orders placed directly via email within 12 hours after the order has been placed.
No cancellations will be allowed after 12 hours and customers will be liable for the full cost of the order.
Customers may return defective products within 5 business days of receiving the item.
Customers are responsible for the cost of return shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@pantryco.co.za. Please note that returns will need to be sent to the following address:
7 Horison Street, Kylemore, Stellenbosch, 7608
You can always contact us for any return questions at orders@pantryco.co.za.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@pantryco.co.za.
